Revolutionizing Public & Governmental services with HappyOrNot
HappyOrNot empowers public service organizations to deliver better experiences by providing real-time, community-driven insights through easy and engaging Smiley feedback surveys.
Collect feedback to improve public services
With our instant feedback terminals, you can connect citizen feedback with the time, place, and reason. This allows you to understand and improve experiences related to cleanliness, service speed, staff professionalism, and overall quality.
HappyOrNot surveys provide sharing and collaboration capabilities, enabling teams to identify issues, share trends, and work together to deliver impactful solutions that enhance public service satisfaction and trust.
HappyOrNot transforms feedback into action
HappyOrNot’s public and governmental services feedback platform is designed to turn citizen input into actionable insights. Our solution empowers every team within the organization to align and work together for service improvements.
How It Works
Collect feedback
Let your citizens share insightful feedback instantly and easily while their experience is still fresh in their minds.
Analyze
data
Identify patterns, share insights, and engage your team with our intuitive dashboard highlighting key metrics and KPIs.
Act with insight
Use data-driven insights to improve citizen satisfaction, organization reputation, trust, and service delivery.
Optimize services
Leverage feedback to enhance processes and resources for higher efficiency and better community impact.
Trusted customer experience management for public services
HappyOrNot helps you optimize resources and deliver memorable experiences across multiple locations. Capture positive and negative feedback from your guests and join over 4,000 brands using HappyorNot’s real-time customer feedback solutions to establish lasting relationships and build loyalty.
Track and improve visitor satisfaction with data
The single Analytics dashboard provides public service organizations with instant feedback data, allowing you to focus on optimizing service elements such as wait times, staff availability, and cleanliness. With the power of artificial intelligence, HappyOrNot delivers actionable information and insights, helping organizations meet service expectations consistently, build citizen trust, and strengthen community engagement.
With managed services available, HappyOrNot supports public service organizations in effectively managing the solution, interpreting results, and educating the team to enhance the overall visitor experience.
Why HappyOrNot for public services?
- Boost public service satisfaction: Our Smiley feedback kiosks make it easy for citizens to express their opinions on service quality, cleanliness, wait times, staff friendliness, and accessibility. Gain a real-time understanding of public sentiment and use it to improve services instantly.
- Transform feedback into action: City councils, health departments, and social service agencies face unique challenges, from maintaining quality service within tight budgets to ensuring accessibility and cleanliness standards. HappyOrNot helps these organizations and agency partners gather feedback effortlessly, address concerns quickly, and build trust in the community.
What organizations benefit from using HappyOrNot?
- City councils: HappyOrNot helps ensure service quality, accessibility, and responsiveness in public places, administrative offices, and community facilities, keeping citizen satisfaction high.
- Health departments: Our real-time feedback solutions enable quick responses to concerns about cleanliness, safety, and staff professionalism, supporting public health care initiatives.
- Social service agencies: HappyOrNot helps maintain high levels of accessibility, responsiveness, and client care, even with constrained resources, supporting a more equitable economy and the well-being of all citizens.
Customer experience success stories
Our case studies demonstrate how HappyOrNot’s feedback software and online survey tools have helped public service organizations collect and review valuable feedback, make data-driven decisions, and build trust in the community.
Rebekah Schulz
Director of Community and Culture,
Georges River Council
Nick Efron
Public Space Manager,
Downtown Santa Monica, Inc. (DTSM)
Todd Burbage
CEO,
Blue Water Development Corp.
Minesh Patel
Head of Services,,
Nottinghamshire, Change Grow Live
Daniel Propoggia
Customer Service Coordinator,
Georges River Council
Transform feedback into progress
HappyOrNot empowers public services to listen, learn, and adapt based on the people’s voice. Trusted by cities, municipalities, and government departments worldwide, our solutions help turn authentic, real-time visitor feedback into meaningful action that benefits employees and the public.
Ready to elevate your public services satisfaction?
Get started with HappyOrNot today and transform your community’s public service experience. Speak to one of our experts to learn more about boosting satisfaction and service quality with real-time feedback.
