Maintain high-quality cleaning service levels and react fast to customer requests
HappyOrNot’s instant customer feedback system helps you increase customer lifetime value and secure new business by ensuring that your clients and their visitors, customers, and employees are satisfied with your cleaning services.
Collect feedback with HappyOrNot’s cleaning services customer satisfaction system
Whether it’s deep cleaning services for demanding premises such as laboratories, hospitals, or manufacturing plants, or office spaces that need to be safe and inviting, it is important to know what your clients think of the service you deliver.
HappyOrNot’s customer feedback system delivers powerful insights to help you collect feedback, find patterns in satisfaction scores, and identify areas for improvement. Discover where standards are not being met so you can quickly course correct, and build high-quality practices that ensure you exceed customer and service level expectations.
How HappyOrNot data helps you bring in new clients
Whether you offer janitorial services or run any other commercial cleaning business, you must ensure your customers stay happy throughout the process and continue to hire your services. In just four simple steps, HappyOrNot helps you ensure your customers stay satisfied and optimizes your cleaning services business for long-term growth.
How It Works
Collect feedback
Let your customers share feedback instantly and easily when and where they experience your services.
Analyze
data
Find patterns, share insights, and engage your team with our clear dashboard highlighting key metrics and KPIs.
Make informed decisions
Make data-driven decisions that improve customer satisfaction, service quality, and renewals to drive growth.
Optimize services
Use insights from the feedback to optimize processes and ensure best practices for increased profitability.
Trusted customer experience management for cleaning services
HappyOrNot helps you optimize resources and meet service level agreement requirements at all times across all locations. Capture feedback from your clients and their customers and visitors, and join over 4,000 brands using HappyOrNot’s real-time customer feedback solutions to establish lasting relationships and build loyalty.
Track and improve services with data
The single Analytics dashboard provides cleaning services companies with instant feedback data, enabling you to enhance your service levels, optimize resourcing, identify customer demands, and meet quality requirements.
Our real-time collaboration empowers you and your team to stay connected and act quickly when issues happen. Automatic reports make it easy to share results with staff to promote good practices, as well as stakeholders to verify customer satisfaction with the quality of your cleaning services.
HappyOrNot’s managed services is also available to support businesses in managing the solution, interpreting results, and educating the team to enhance the overall service experience.
The importance of customer feedback for cleaning service companies
Customer feedback helps cleaning service companies understand how you can improve your services to ensure you meet the needs and expectations of your customers. With instant, continuous customer feedback, you can:
- Ensure you maintain a high-quality standard of services
- Meet compliance with the technical standards of your service agreements
- Retain and reward staff for exceeding requirements
- Attract new customers and keep existing ones
Customer experience success stories
Our case studies demonstrate how HappyOrNot’s feedback software and online survey tools have helped service businesses collect and review valuable feedback, make data-driven decisions, and stay ahead of the competition in a demanding business space.
Keith Mowery
Vice President of Logistics,
United States Cold Storage
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Todd Burbage
CEO,
Blue Water Development Corp.
Rebekah Schulz
Director of Community and Culture,
Georges River Council
Sami Eriksson
Head Chef,
ISS
HappyOrNot's cleaning services feedback system
Capture instant customer feedback effortlessly with HappyOrNot’s cutting-edge Smiley face feedback devices and analytics system. Predict potential issues before they occur and gain real-time visibility into the time, place, and reasons behind guest feedback to foster continuous improvement.
Retain clients and secure new business
Transform your business with real-time customer feedback surveys. Get access to instant feedback on your cleaning services to improve processes, retain and secure new contracts, build loyalty and referrals, and drive growth.
