What makes HappyOrNot’s open feedback AI a game changer?
HappyOrNot’s proprietary Analytics software turns customer feedback into real-time operational performance data, delivering AI-powered analysis that eliminates guesswork. With our AI-driven decision-making tools, businesses can enhance customer satisfaction and drive measurable results.
Spotlight: Instant clarity from open feedback
Spotlight creates concise summaries from customer feedback, pinpointing key insights, emerging issues, and patterns that might otherwise go unnoticed. No need for manual sorting—just clear takeaways that help you respond quickly and confidently.
Categories: Organized insights for faster action
Categories automatically sort open feedback into structured themes, highlighting operational pain points, improvement areas, and staff-related feedback. Act quickly on customer needs, recognize great service, and provide targeted training where it matters most—turning feedback into real impact.
“With HappyOrNot’s AI-enhanced open feedback, we instantly see what’s working and what’s not across our food departments globally. The easy-to-read, categorized summaries of our customers’ comments make our decisions on menus and service improvements quicker and easier, and give us valuable input for client meetings and staff recognition.”
Tracey Coetzee, Global Food Manager, ISS
What sets HappyOrNot’s AI apart from other solutions?
With our uniquely trained feedback model, HappyOrNot’s AI goes beyond generic AI and LLM-based solutions. It is specifically trained to analyze real customer feedback, ensuring deeper industry relevance and more actionable insights.
- Custom-trained model by HappyOrNot experts: Our AI is trained for customer feedback analysis rather than relying solely on off-the-shelf LLMs.
- Access to industry’s largest CX dataset: Unlike generic AI which pulls data from broad internet sources, HappyOrNot AI is trained on over 1.5 billion customer feedback points for deeper industry relevance.
- Understands industry context: Designed for sentiment analysis, it leverages and analyzes real-world, industry-specific data.
- Translates any language: Automatically translates feedback from any native language into the customer’s chosen Analytics UI language for seamless analysis.
Unlock deeper insights from open feedback
Customer comments hold powerful insights—but without the right tools, it’s easy to miss critical feedback, emerging issues, and key opportunities. HappyOrNot’s AI-enhanced Analytics software makes open feedback instantly clear, structured, and actionable, helping businesses make data-driven decisions that improve customer experience and service quality.
Uncover what truly matters
Improve experience in real time
Track customer sentiment, spot operational challenges, and take immediate action.
Recognize and develop staff
Separate staff-related feedback, making it easy to reward great service and target training
Make data-backed decisions
Gain reliable, structured insights that remove guesswork and lead to measurable improvements.
How it works
Understanding open feedback has never been easier. HappyOrNot’s AI-ehanced Analytics software automatically processes and organizes customer comments, turning unstructured feedback into clear, actionable insights in just a few clicks.
1. Collect open feedback: customers leave open feedback in their own words, sharing valuable insights about their experiences.
2. Automatically analyze and categorize: our AI model instantly identifies key topics, summarizing feedback into digestible takeaways with Spotlight summary and sorting comments into structured categories.
3. Gain clarity at a glance: quickly uncover trends, emerging issues, and areas for improvement without manually sifting through large volumes of text.
4. Take action with confidence: use insights to make informed decisions, improve customer satisfaction, recognize staff contributions, and implement targeted operational improvements.
