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Customer feedback data

HappyOrNot Analytics

Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.

Turn customer feedback into clear, actionable insights 

HappyOrNot’s proprietary Analytics software goes beyond simple charts and graphs – it transforms real-time customer feedback into powerful insights you can act on. Our AI-driven open feedback analysis automatically categorizes and summarizes written responses, cutting through the noise to highlight what matters most. 

With our uniquely trained feedback model, you get instant, unbiased visibility into customer sentiment, trends, and root causes, all tied to specific times and locations. No manual analysis needed. Just reliable, easy-to-understand insights that help you improve experiences, drive loyalty, and make data-backed decisions with confidence. 

Compare

Examine your performance by hour, day, week, month, location, and more.

Analyze

Identify main highlights and pain points in your service as they happen.

Learn

Know your customers and understand why they do, or do not, choose you.

Share

Collaborate in real-time and share results to empower and engage your team.

Analytics is the powerhouse behind our Smileys

No matter which Smiley product is right for your business, our Analytics software is always part of the complete solution package. Curious to learn more about our Smileys? Check the links below!

Smiley Touch

When you want to discover the ‘why’ behind the ‘what’ and ‘when’ of your customer feedback

Smiley Digital

When you want to ensure you deliver the same service levels across all channels

Smiley Terminal

When you want quick and easy feedback on whether your customers are happy or not

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Book a demo today

 

Transform your business with real-time customer insights.

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