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Customer feedback data

HappyOrNot Analytics

Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.

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Take control of your customer experience

HappyOrNot Analytics is our proprietary software that presents the results of your Smiley feedback in simple charts and graphs. Let Analytics do the hard work for you: mine customer feedback, investigate root causes, and connect the feedback to the defined time and place.

Use the insights to make informed data-driven decisions to improve customer experience, develop operations, and boost your business performance.

Compare

Examine your performance by hour, day, week, month, location, and more.

Analyze

Identify main highlights and pain points in your service as they happen.

Learn

Know your customers and understand why they do, or do not, choose you.

Share

Collaborate in real-time and share results to empower and engage your team.

Analytics is the powerhouse behind our Smileys

No matter which Smiley product is right for your business, our Analytics software is always part of the complete solution package. Curious to learn more about our Smileys? Check the links below!

Smiley Touch

When you want to discover the ‘why’ behind the ‘what’ and ‘when’ of your customer feedback

Smiley Digital

When you want to ensure you deliver the same service levels across all channels

Smiley Terminal

When you want quick and easy feedback on whether your customers are happy or not

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Essentials – Quick pulse of customer feedback

Essentials is our basic package to measure customer satisfaction in high-traffic locations. It provides:

  • Continuous high-volume feedback
  • Instant pulse of customer satisfaction
  • Trending data on service performance

Product type: Smiley Terminal

Get Essentials

Professional – Full insights on customer experience

Most popular!

Professional is our premium package that unlocks the full insights of the customer experience. It provides:

  • In-depth insight into your customers and their behaviors
  • High-volume feedback combined with rich data
  • Real-time collaboration & alerts

Product types: Smiley Touch and Smiley Digital

Go Professional

Managed – Professional package + services top-up

Our Managed package includes everything from our Professional package plus the value-added services of an assigned team of experts.

  • Keep up with changing business needs
  • Hassle-free account maintenance
  • Easily scale as you grow
Take Managed

Book a demo today

 

Transform your business with real-time customer insights.

Book a Demo

Hear from our customers

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Gym chain reaches 94% satisfaction score using AI-based feedback data

“HappyOrNot demographics helped us quickly pinpoint a dip in satisfaction from men between 45 and 64 who were visiting the center in the early morning. We discovered the root cause to be locker room cleanliness, and promptly adjusted cleaning schedules. This resulted in significant improvement to our customer satisfaction score, reaching an impressive 94%."

Vuokko Kronqvist
Fitness Director,
GOGO Fitness Center
Read More
Rocket® stores: fueling satisfaction, service, and loyalty across the west coast with HappyOrNot

"We are really excited about our partnership with HappyOrNot and our company-wide roll out. We are confident that we are going to see the ROI.”

Bill Mullen
President of Retail,
Rocket®
Read More
Passenger satisfaction at world’s largest airport operator

“HappyOrNot is one of the principal sources of feedback for AENA, and we appreciate their great work and responsiveness.”

happyornot terminal at aena airport lounge
Ricardo Campo
Passenger Experience and Facilitation Department,
AENA
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Measuring fun at a major sports event

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 

Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Read More
XXL increases online customer satisfaction by 30% with HappyOrNot insights

“HappyOrNot is like having a consultant to show us what is working and what is not.”

Leif Paulsen from XXL
Leif Paulsen
Customer Service Specialist,
XXL Sports & Outdoor
Read More
How retailer XXL achieves high omnichannel customer satisfaction scores

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 

Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Read More

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