Turn customer feedback into clear, actionable insights
HappyOrNot’s proprietary Analytics software goes beyond simple charts and graphs – it transforms real-time customer feedback into powerful insights you can act on. Our AI-driven open feedback analysis automatically categorizes and summarizes written responses, cutting through the noise to highlight what matters most.
With our uniquely trained feedback model, you get instant, unbiased visibility into customer sentiment, trends, and root causes, all tied to specific times and locations. No manual analysis needed. Just reliable, easy-to-understand insights that help you improve experiences, drive loyalty, and make data-backed decisions with confidence.
Compare
Examine your performance by hour, day, week, month, location, and more.
Analyze
Identify main highlights and pain points in your service as they happen.
Learn
Know your customers and understand why they do, or do not, choose you.
Share
Collaborate in real-time and share results to empower and engage your team.
Analytics is the powerhouse behind our Smileys
No matter which Smiley product is right for your business, our Analytics software is always part of the complete solution package. Curious to learn more about our Smileys? Check the links below!
When you want to discover the ‘why’ behind the ‘what’ and ‘when’ of your customer feedback
Get started
HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!
