Drive continuous growth with
in-depth Smiley feedback insights

"The insights we've gained from HappyOrNot have helped us improve our focus on our customers and their needs. We now respond faster to their feedback, ensuring our service always improves."

"HappyOrNot has allowed us to celebrate our strengths while proactively addressing patient feedback."

“HappyOrNot demographics helped us quickly pinpoint a dip in satisfaction from men between 45 and 64 who were visiting the center in the early morning. We discovered the root cause to be locker room cleanliness, and promptly adjusted cleaning schedules. This resulted in significant improvement to our customer satisfaction score, reaching an impressive 94%."

"We are really excited about our partnership with HappyOrNot and our company-wide roll out. We are confident that we are going to see the ROI.”

“HappyOrNot is one of the principal sources of feedback for AENA, and we appreciate their great work and responsiveness.”

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 

“HappyOrNot is like having a consultant to show us what is working and what is not.”

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”

“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  

“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”  

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.