What our Customers say
Services granted based on need & satisfaction
“Feedback received from Smiley Digital, indicating satisfaction and usage of services, provided a key data point that assisted in securing additional grants for our food pantry to better support NLU students impacted by food insecurity.”
National Louis University
Assistant Dean of Students & Title IX Coordinator
Division of Student Affairs
Consistently offering the best service
“A leading wholesaler has consistently maintained top customer satisfaction scores by adding Smiley Digital. The solution has allowed them to identify points of service where they are strong and as well as some areas for improvement. Quickly discovering the pain points helps to reinforce quality service delivery.”
Get customer feedback anywhere to offer a seamless experience
Here’s why you should add Smiley Digital on top of your current solution?
Take a look at the benefits in a nutshell.
Get a 360° view of your customer’s experience
65%
of consumers do online product
research before entering a store
Source: Retail Dive
56%
of in-store sales are influenced
by digital interactions
Source: Deloitte
61%
of consumers would rather buy from
brands that have physical locations than
ones that have only web stores
Source: Google
Are you sure that your online service lives up to your in-store experience?
It is very easy to find out.
To know, you need to measure both digital and physical experiences. And by adding Smiley Digital, you can…
Get continuous feedback from all touchpoints both on-site and online
Use common tools and KPIs to measure customer satisfaction and understand the differences between physical and digital channels
Get clear insights for improving customer experience and your operational efficiency in all channels
Why add Smiley Digital
for Retail?
- Capture customer satisfaction in all channels at any
time before, during and after purchase - Understand customer behavior and differences in
their experience between various channels - Get actionable insights and data to justify changes
in your online and brick-and-mortar operations - Take action to improve customer experience and
build loyalty
Why add Smiley Digital
for Healthcare?
- Listen to your patients in all the right channels
across the whole patient journey - Get instant feedback from all touchpoints on-site
and online - Understand where your online and on-site can
be improved - Act on insights to continuously improve patient
experience and loyalty
What’s included?
Key features
Premium features
Versions
