Increase your convenience store’s customer lifetime value for long-term growth
HappyOrNot offers a powerful feedback solution to help you understand customer needs and preferences to ensure you deliver fast and friendly service in a well-presented facility for your busy shoppers, increasing loyalty and lifetime value.
The importance of collecting feedback for convenience stores
Convenience stores benefit from feedback tools that are quick and easy for customers to use, such as HappyOrNot’s Smiley terminals. These tools capture customer sentiment instantly, providing valuable insights into the overall customer experience. By utilizing these insights, convenience stores can:
- Adjust staff schedules to ensure sufficient coverage during peak hours
- Improve product availability by stocking up on popular items
- Maintain a clean and welcoming store environment
- Implement targeted training programs for employees to enhance customer service
How HappyOrNot works for convenience stores
With HappyOrNot, collecting customer feedback is easy and effortless. Our instant feedback terminals are designed to be placed in high-traffic areas and allow convenience store and gas station customers to provide feedback and let you better understand how they’re feeling in the given moment – and why.
How It Works
1
Set up
Place our Smileys in strategic areas of your convenience store or gas station
2
Collect
Customers provide large amounts of instant feedback with the touch of a button
3
Analyze
HappyOrNot shows the results in real time with simple, user-friendly dashboards
4
Optimize
Identify trends and root causes to optimize your store’s operations
Increase customer loyalty and spend with HappyOrNot’s instant feedback system
Collecting customer feedback is critical for businesses in the convenience store industry. With high footfall and low dwell time, businesses must understand customer needs and preferences in real-time to make well-informed business decisions that cater to long-term success. By collecting feedback, you can:
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Identify bottlenecks in service speed, product availability, and facility cleanliness
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Optimize resourcing and product selection according to busy times and consumer needs
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Respond to problems immediately, resulting in happier customers and engaged employees
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Increase customer loyalty and lifetime value through repeat business
Track and improve customer service with data
The single Analytics dashboard provides convenience store retailers with instant feedback data, enabling you to optimize staffing, merchandize, and service for convenience for the busy shoppers.
Our real-time collaboration empowers you and your team to stay connected and act quickly when issues happen. Automatic reports make it easy to share results with staff to make immediate fixes, promote good practices, improve the shopping experience, and verify customer satisfaction.
HappyOrNot’s managed services is also available to support convenience store retailers in managing the solution, interpreting results, and educating the team to enhance the overall experience.
Trusted by
over 4000 brands
HappyOrNot has been trusted by over 4000 brands worldwide, including leading convenience stores and gas stations around the world. Our innovative solution has helped businesses understand customer satisfaction in real time, leading to happier customers, engaged employees, and optimized resourcing.
Making a difference for convenience stores
See what our satisfied convenience store and gas station managers have to say about using HappyOrNot’s solution to optimize operations and position their brands toward long-term growth in this ever-competitive industry.
Bill Mullen
President of Retail,
Rocket®
Geoff Given
Chief Operating Officer,
Good 2 Go stores
Susan Connolly
Sales Director,
SPAR
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
The perfect feedback solution for your convenience stores
Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.
Try HappyOrNot in your convenience stores today
Whether you run a convenience store or a gas station, HappyOrNot can help you better understand your customers’ needs and keep them coming back for more.
